ARL Middle East, for audit and certification services based in Alexandria, Egypt, Company was established in 2020, and we are able to work to meet the needs of organizations of all sizes and all types.
Our quality service culture is characterized by client focus and continuous improvement in our services.
The delivery of quality service shall be the focus of every member of our teamwork. As we aim to achieve success in the long term, our people will strive to:
-Meet client needs and exceed client expectations
-Respond quickly to rapid changes in the business environment and in client needs.
-Retain and attract clients by being best-in-class.
The General Manager, Management, Staff, and Sub Contractors of ARL Middle East, are fully committed to:
-Provide all our recent and potential clients with a service that fully meets their requirements.
-Maintain an absolute, proactive, and long-term commitment to client focussed, continual service improvement. Understand the concepts, be familiar with the tools and encourage techniques that enable us to fully integrate client focussed continuous improvement in everything we do.
-ARL Middle East Has formulated an Impartiality committee for ensuring strict adherence to laid down impartiality norms and for reviewing the norms on a time to time basis.
The certification procedure will ensure that all audits and certification decisions are conducted in accordance with the requirements of the ISO 17021 standard. In addition, ARL Middle East is fully committed to ensuring that it fully complies with all EGAC regulations, relevant standards, and all requirements of any regulatory bodies.
ARL Middle East will ensure that a professional service will be offered to clients through the use of trained, experienced, and competent audit and support staff.
ARL Middle East will continually seek to improve the services it offers and will do so through acting upon client’s feedback, regular internal and external audits, reviews of reports, reviews of the staff, management review meetings.
Any client, who feels dissatisfied with any activity of the service provided by ARL Middle East, is encouraged to submit a complaint which will be responded to promptly and thoroughly investigated.
Any client who disagrees with a Certification Decision has the right of appeal which will be put before an independent Appeals Panel, comprising individuals who are not employees of ARL Middle East.
In conducting certification activities ARL Middle East, fully understands the importance of ensuring that the certification Procedure and all audits are conducted in an impartial manner and no conflict of interest exists. To this end checks have been introduced throughout the certification Procedure to identify any potential conflicts of interest and an independent Impartiality Committee has been established to oversee the operations of ARL Middle East, and in particular the certification Procedure.