Quality is a culture, behavior, practice and application

QUALITY IS ALL

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وقام المهندس / إسلام العليمي ممثل مجلس الإدارة بتسليم الشهادات لمهندس عادل حسن رئيس شركة الصرف الصحى بالقاهرة الكبرى

GREATER CAIRO FOR SANITARY AND DRAINAGE COMPANY

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ARL Middle East operates to guidelines of our management system, through the adoption and utilization of the “Certification Committee” to safeguard the integrity of every registration certificate issued by our company. The key milestones for certification activities includes: • Enquiry/ Application • Stage 1 audit of customer preparedness • Stage 2 compliance audit to the assessment standard sought • Certification recommendations • Ongoing surveillance and rectification at cycles determined by the registration standard applied. Should there be any issues arising as a consequence of a customer failing to meet or maintain compliance to audit processes or otherwise not following the conditions of the “Scheme Regulations” of ARL Middle East then we retains the right to implement such measures to the benefit of other holders of our certification. Refusing, suspending, withdrawing or restoring Certification: Further to the certification process referenced above should, after review of the client’s application and audit of the management system or applicable certification procedures, ARL Middle East not be satisfied then it retains the right to refuse, suspend or withdraw certification. Sufficient explanation shall be provided to the client as to the decision which would be made by our Certification Committee. The process involved for implementing such restrictions include the following key milestones: • Notification of parties involved. • Summary of issues or non-conformance. • Review by the Certification Committee. • Notification of outcomes to customer. • Opportunity to appeal. Should suspension or withdrawal of certification result from a client not undertaking annual assessment activity as required by appropriate standards, notification may not be provided as certification documentation will expire automatically. In all cases, the decision of an Appeals Committee is final as defined within the Scheme Regulations and internal procedures for handling of an appeal. The Certification Committee would also be responsible for the restoring of certification should appropriate rectification be realized by the client company and in line with the guidelines outlined in 17021 standard series. Expanding or reducing the scope of certification: Should a client wish to expand or reduce the scope of their ARL Middle East registration then they should contact ARL Middle East for further detailed guidance as the process would vary dependant on numerous circumstances. Applications could result in the requirement for a special audit to confirm conformity of any additional activities on a client’s scope.

Our Processes for granting, refusing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification

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About Us

ARL Middle East, for audit and certification services based in Alexandria, Egypt, Company was established in 2020, and we are able to work to meet the needs of organizations of all sizes and all types. ARL Middle East, is looking beyond customers’ and society’s expectations in order to deliver market leading services wherever they are needed. We are providing specialized business solutions that improve quality, safety and productivity and reduce risk, we help customers navigate an increasingly regulated world. Our independent services add significant value to our customers’ operations and ensure business sustainability.

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